Grievance Officer & Complaints

Last updated: 16 June 2026

MBC takes privacy, confidentiality and fair dealing seriously. If you have a complaint about your personal data, a listing, an enquiry, or any aspect of the managed procurement network, please contact our Grievance Officer.

1. Grievance Officer

Name: [Grievance Officer name to confirm]. Designation: Grievance Officer, Mukul Business Consultancy. Email: mukulbizin@gmail.com (subject: “Grievance”). WhatsApp: +91 97333 29822. Address: Kolkata, West Bengal, India.

2. What you can raise

Data-privacy concerns (access, correction, deletion, consent withdrawal under the DPDP Act); marketplace/network issues (listings, enquiries, conduct); and any other complaint about our services.

3. How to raise a grievance

Email the Grievance Officer with your name, contact, a description of the issue and any reference numbers. We will acknowledge receipt and may request information to verify your identity.

4. Response timelines

We aim to acknowledge within [48 hours] and resolve within [30 days], or sooner where required by law. [Confirm timelines.]

5. Escalation

If you are not satisfied with the resolution, you may escalate to the Data Protection Board of India in accordance with the DPDP Act, or pursue other remedies available at law.

Contact & governing law

Mukul Business Consultancy, Kolkata, West Bengal, India. Email mukulbizin@gmail.com · WhatsApp +91 97333 29822 · Phone +91 79085 09146. [Legal entity name, GSTIN/CIN to confirm.] This document is governed by the laws of India; the courts at Kolkata, West Bengal have exclusive jurisdiction.